Human Resource Development
Fostering professional personnel with a training curriculum based on practical knowhow
There are a lot of projects that AEON delight develops which require specialized knowledge and skills. Therefore, AEON delight has arranged a practical knowhow based training curriculum and has focused on developing professional human resource with not only reliable knowledge and skills but also hospitality spirit and management skills.
Abundant experts and network
Number of sites and qualified staff that can cover all over Japan
The number of regional offices and establishments where staff reside amounts to more than 600 in Japan nationwide. The cumulative total number of about 20,000 highly qualified staff in the industry are enrolled and are located at each site. Moreover, we aim to provide nationwide standardized service through networking with approximately 10,000 cooperating corporations across the nation. The control center that centrally manages emergency information operates 24 hours a day, 365 days a year, so that we are equipped with a system that can respond instantaneously even in case of emergencies such as incidents and disasters.
Examples of qualifications held by AEON delight employees
Network in China and ASEAN
Currently, AEON delight actively promotes client development of Japanese corporations, foreign-affiliated corporations and local corporations in the Asian market. We are steadily increasing the number of entrusted contracts with high quality services based on Japanese quality and knowhows that are compatible with the local circumstances.
Systematic specialized human resource development
AEON delight Academy Nagahama
In our research and training facility “AEON delight Academy Nagahama”, pragmatic technical training and management training are carried out by reproducing the actual site situation as much as possible. We constantly develop specialized talents whose skills are recognized at the global level.
By instantly making the latest information into a content, we are building a system that, regardless of where the staff are located throughout the country, can provide the latest information and high-quality services to them.
Human resource development in China and ASEAN
In order to provide services based on Japanese quality, we standardize methods to ensure operational quality, and are working on training and educational programs aimed at equalizing service levels, at the same time as putting effort into training management-level staff.
Establishing a mechanism for improvement of service
FM-1 Grand Prix
The “FM-1 Grand Prix” began in FY 2016. It is hosted over the company’s internal social media platform for the purpose of "strengthening proposal capability", "improving quality" and "sharing knowledge”. Each work site shares various initiatives that they are undertaking with the rest of the corporation. By collecting many posts from around the country every day and sharing excellent ideas, this contributes to improved service level of our company.
Skills Contests Held
AEON delight has been organizing skills contests since FY2019 as part of the initiatives to foster a group of experts in facility management with both technical and human capabilities.
These contests are held as the “Skill and Safety Improvement Contest” in the facilities management business, as the “Enjoyment and Work Satisfaction Improvement Project” in the security business, and as the “Activity to Create a Better Working Environment Initiatives Presentation” in the cleaning business. These initiatives are also contributing to improvements in service quality and employee engagement.