Human Resource Development
Fostering professional personnel with a training curriculum based on practical knowhow
There are a lot of projects that AEON delight develops which require specialized knowledge and skills. Therefore, AEON delight has arranged a practical knowhow based training curriculum and has focused on developing professional human resource with not only reliable knowledge and skills but also hospitality spirit and management skills.
Abundant experts and network
Number of sites and qualified staff that can cover all over Japan
The number of regional offices and establishments where staff reside amounts to more than 600 in Japan nationwide. The cumulative total number of 20,000 highly qualified staff in the industry are enrolled and are located at each site. Moreover, we aim to provide nationwide standardized service through networking with approximately 10,000 cooperating corporations across the nation. The control center that centrally manages emergency information operates 24 hours a day, 365 days a year, so that we are equipped with a system that can respond instantaneously even in case of emergencies such as incidents and disasters.
Examples of qualifications held by AEON delight employees
Network in China and ASEAN
Currently, AEON delight actively promotes client development of Japanese corporations, foreign-affiliated corporations and local corporations in the Asian market. We are steadily increasing the number of entrusted contracts with high quality services based on Japanese quality and knowhows that are compatible with the local circumstances.
Systematic specialized human resource development
AEON delight Academy Nagahama
In our research and training facility “AEON delight Academy Nagahama”, pragmatic technical training and management training are carried out by reproducing the actual site situation as much as possible. We constantly develop specialized talents whose skills are recognized at the global level.
By instantly making the latest information into a content, we are building a system that, regardless of where the staff are located throughout the country, can provide the latest information and high-quality services to them.
Human resource development in China and ASEAN
In order to provide services based on Japanese quality, we standardize methods to ensure operational quality, and are working on training and educational programs aimed at equalizing service levels, at the same time as putting effort into training management-level staff.
Establishing a mechanism for improvement of service
FM-1 Grand Prix
For the purpose of “strengthening proposal capability”, “improving quality” and “sharing knowledge”, we host “FM-1 Grand Prix” that utilizes internal SNS. Each initiative is posted from each work site and shared within the corporation. In FY 2016, which was our first effort, more than 1,000 posts gathered from all over the country, and many excellent ideas were shared and spread, and it also contributed to improve service level of our company.
Small group activity of cleaning business
In our cleaning business, we are working on a small group activity called “actions for creating a better working environment” whereby each crew member engages in creating an environment they can work easily in and maximize their independency, and aim to improve work efficiency and quality.
Furthermore, we are also working on “Cleaning Delight Standards” to establish our original quality standards based on the characteristics of each facility, and we are achieving the delivery of high-quality and highly efficient service.